Refund and Returns Policy

🔄 Refund & Returns Policy

At Prais Holdings, we want you to have a smooth and worry-free shopping experience. This Refund & Returns Policy outlines how we handle returns, exchanges, and refunds.

1. Eligibility for Returns

You may request a return if:

  • The product is defective, damaged, or not as described

  • The product is unused and in its original packaging

  • The request is made within 7 days of delivery

Unfortunately, we cannot accept returns on:

  • Products that have been used or damaged by the customer

  • Digital/downloadable products or gift cards

  • Clearance or sale items (unless faulty)

2. Return Process

  1. Contact Us – Send an email to [your email address] with your order number, photos of the product, and reason for return.

  2. Approval – We will review your request and provide return instructions within 2 business days.

  3. Return Shipping –

    • For defective/damaged products, we cover the return shipping cost.

    • For change-of-mind returns, the customer is responsible for shipping costs.

3. Refunds

  • Refunds are issued to your original payment method once we receive and inspect the returned item.

  • Please allow 5–7 business days for processing after we receive the return.

  • If your return is rejected (e.g., item not in original condition), we will notify you and offer to send the item back at your expense.

4. Exchanges

If you would like to exchange a product, follow the same steps as above for a return. Once approved, we will ship the replacement product.

5. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  • Check with your bank or payment provider

  • Contact us at [your email address] for further assistance

6. Contact Us

For any questions about our Refund & Returns Policy, contact us:
📧 Email: support@praisholdings.co.za
📞 Phone: +27842152053

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