🚚 Shipping Policy
1. Introduction
At Prais Holdings, we aim to deliver your products quickly and safely. This Shipping Policy outlines our delivery methods, estimated timelines, costs, and other important information regarding shipping.
2. Shipping Coverage
We currently ship to:
All provinces in South Africa
Selected international destinations
3. Processing Time
Orders are processed within 24–48 hours after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
4. Delivery Timeframes
| Product Source | Estimated Delivery Time |
|---|---|
| Local Suppliers | 1 – 5 Business Days |
| International Suppliers | 7 – 10 Business Days |
Note: Delivery times are estimates and may vary due to supplier availability, customs clearance, or courier delays.
5. Shipping Costs
| Order Value / Destination | Shipping Cost |
|---|---|
| Orders over R1000 (SA) | FREE |
| Orders under R1000 (SA) | R100 |
| International Orders | R200 |
6. Tracking Your Order
Once your order is shipped, you will receive an email or SMS notification with tracking details. You can track your shipment via our courier partner’s website.
7. Delays & Exceptions
We are not responsible for shipping delays caused by:
Strikes, natural disasters, or extreme weather
Customs clearance (for international orders)
Incorrect shipping addresses provided by the customer
8. Contact Us
For shipping-related inquiries, please contact us at:
📧 Email: support@praisholdings.co.za
📞 Phone: +27842152053